Privacy Policy

Last updated: 18/09/2026

Healing Minds London ("we," "us," "our") is committed to protecting the privacy of visitors to this website and of clients using our counselling services. This policy explains what personal information we collect, how we use it, and your rights regarding that information.

What information we collect

We may collect the following information from you:

Your name, email address, and phone number when you contact us or book an appointment
Details you share in your initial enquiry or referral (e.g. via GP, community mental health team, or self-referral)
Technical information such as your IP address and browsing behaviour, collected automatically through cookies and analytics tools

How we collect information

We collect information when you:

Submit our contact form
Email or phone us to make an enquiry or book an appointment
Are referred to us by a GP, psychiatrist, nurse, probation service, or substance misuse team

Why we collect this information

We use your information to:

Respond to your enquiry and arrange appointments
Provide counselling services to you
Maintain accurate records as required by our professional obligations as an HCPC-registered practitioner
Comply with legal or safeguarding obligations where applicable

Confidentiality of counselling sessions

Information disclosed during counselling sessions is treated as strictly confidential in line with our professional and ethical obligations as an HCPC-registered practitioner. This confidentiality may only be broken where we believe there is a risk of serious harm to you or others, or where disclosure is required by law.

How we store and share your information

This website is hosted on Wix.com, and enquiry data submitted via our contact form is stored on Wix's secure servers. We do not sell or share your personal information with third parties for marketing purposes. Information may be shared with relevant professionals (e.g. your GP or a safeguarding authority) only where necessary and appropriate, in line with our professional duty of care.

How we communicate with you

We may contact you by email or phone regarding your enquiry or appointment. We do not send marketing communications unless you have separately opted in.

This website uses cookies to improve visitor experience and analyse site traffic. You can manage your cookie preferences via the consent banner shown when you first visit the site. For more detail, see our [Cookie Policy].

Your rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To do so, or to withdraw your consent to data processing, please contact us at info@healingminds.london.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

If you have any questions about this privacy policy or how we handle your personal information, please contact us at info@healingminds.london.